Return Policy

Return Policy – TOURGOD.COM

At TourGod, we prioritize customer satisfaction and strive to offer high-quality backpacks for all your travel needs. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• You can request a return within 2 days of receiving your order.
• The item must be unused, undamaged, and in its original packaging with all tags attached.
• Products that are customized, altered, or not in resalable condition will not be eligible for returns.
• If approved, the return will be processed within 5-7 business days.

Return Process

1. Initiate a Return: Contact our support team at info@TOURGOD.COM or call us at [+91 99110 09090] with your order details and reason for return.
2. Approval & Shipping: Once your return request is approved, we will provide the return shipping address. The customer is responsible for return shipping costs.
3. Inspection & Refund: After receiving the item, our team will inspect it. If approved, the refund will be processed within 7-10 business days to the original payment method.

Non-Returnable Items

• Items not in their original condition.
• Products purchased during clearance sales or special promotions.
• Items returned after the 2-days return period.

Exchange Policy

• We currently do not offer direct exchanges. You may return the item for a refund and place a new order.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery with images of the product. We will arrange a replacement or refund at no extra cost.
• Replacement will be made within 7 days

For any questions or concerns, please reach out to our customer support at info@TOURGOD.COM.

TourGod – Travel Smart, Travel Secure!