Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.

Cancellation by TOURGOD

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment, the said amount will be credited back to your payment source. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Return Policy

Our policy lasts 3 days. If 3 days have gone by since your date of delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected,
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please Whatsapp us @ 9315425568.

Items purchased on Discount (if applicable)
Only regular priced items may be refunded, unfortunately sale made under discounts cannot be refunded.

Return Process

To start a return, simply Whatsapp your Order ID @ 9315425568. We will arrange pick up from your address with in 48 to 72 hours of raising return request. If your return is accepted, we’ll send you confirmation through whatsapp messgae. The refund will be processed only if the product meets our eligibility criteria. You can always contact us for any return query at talk2me@skybags.co.in or Call / Whatsapp on support number 9315425568